Refund & Return policy

At Siwani Boutique, we make sure every piece of clothing is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to you. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your package.

You can request a REFUND for one of the reasons listed below, please kindly review our policy below:

1) For the damaged, defective, or incorrectly sent items

Siwani Boutique will conduct a resend or refund for you if following conditions apply below:

1.2) Wrong style/color/size received

1.3) Incomplete ratio received

1.4) Damaged/faulty items received

*Please note that: 1.There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features. 2.The material of items shall be subject to the description and real pictures in the description. 3.Quality issues do not include thread problems. 4.The odor problem of special fabrics will be eliminated after standing for a few days or washing with water.

In case you've received an order under the conditions above, please notify us at siwaniboutique.contactus@gmail.com with your order number, an image of the original receipt, picture or video of the item within 2 days of receiving your order.

If the originally ordered product variant is available in stock, we will conduct a resending or a refund based on your preference. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

You are responsible for covering your own packaging fees if you choose to resend your item! We will provide you with the return address.